Job Opportunity at Lalamove February 2025

Customer Service Associate

What you’ll do:

• Provide world-class customer service for our corporate clients, individual customers, and driver partners via the Live Chat channel.   
• Handle, investigate, and provide solutions to customer inquiries      
• Attend and educate on customers’ inquiries to make sure first contact resolution         
• Interact with our Driver Operations & Finance team on a regular basis   
• Record details of inquiries, comments, or complaints
• Provide support to our users and drivers by answering their questions in a proactive, clear, and efficient way using the right methods/tools.

What we seek:

• Positive/dynamic/customer oriented
• Good written and verbal communication
• Target-driven, self-starter, able to work in a fast-paced environment   
• A problem solver and able to multitask     
• Analytical thinking  
• Agile and fast learner

Note:

• Please be aware of all forms of fraud. 
  
• Always avoid job vacancies that charge fees during the recruitment process, because looking for work is actually an attempt to find and get paid, and not to be collected.
• Befwork always tries to help sort and filter published job vacancy information. However, it would be nice if it was accompanied by better insight from the Befseeker.

Tag: Ekspedisi, Unicorn, hustler.

APPLY HERE