Job Opportunity at GOJEK February 2025
Area Operations Staff (Semarang)
About The Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What Will You Do:
- Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area
- Handle all the driver community, multi-channel communication and driver care in the area
- Ensure problem solving according to agreed process & based on standard operational procedure
- Manage driver care service time and driver satisfaction
- Execute events related to operations
- Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations
What Will You Need:
- Fresh graduate or having min. 1 year experience in startup industry preferably.
- Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent
- Strong communication skills and bias for action.
- Must have capabilities in analytical thinking and problem solving through Google Workspace & BigQuery analytics.
- Embraced continuous improvement
Note:
- Please be aware of all forms of fraud.
- Always avoid job vacancies that charge fees during the recruitment process, because looking for work is actually an attempt to find and get paid, and not to be collected.
- Befwork always tries to help sort and filter published job vacancy information. However, it would be nice if it was accompanied by better insight from the Befseeker.
Tag: Unicorn, Technology, Saas, S1.