Career Opportunity at Halodoc - May 2023

CRM Associate

Job Responsibilities:

Conduct data analysis and segmentation to identify customer needs, preferences, and behaviors, and to develop targeted marketing campaigns
Develop and implement personalized and automation-based campaigns to target specific segments of customers
Identify opportunities to upsell and cross-sell products and services to existing customers, which can significantly increase revenue
Implement strategies to retain customers and translate them into a campaign plan
Evaluate, monitor, and plan campaigns on a regular basis
Use data and customer insights to forecast revenue and make informed decisions to drive growth
Use metrics such as customer lifetime value, customer acquisition cost, and customer retention rate to measure the ROI of the CRM initiatives and adjust them accordingly
Assist in the execution of CRM campaigns across various channels. Monitor campaign performance, track key metrics, and provide insights to optimize future campaigns.

Requirements:

2+ years’ experience in CRM or Growth position
Exposure and expertise in martech tools such as CRM tools (CleverTap, Braze, MoEngage), Data visualization (Tableau/Looker/Google Data Studio)
High proficiency in Excel/Google Sheets/any other analytical tools
Ability to work well with different function
Strong analytical and problem-solving skills, with the ability to interpret data and draw actionable insights. strong analytical and problem-solving skills, with the ability to interpret data and draw actionable insights.
Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
Detail-oriented and highly organized, with the ability to manage multiple tasks and projects simultaneously.

Note:

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Tag: . meditech

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