Career Opportunity at Drawinbox - April 2023

Associate Director - Customer Success

Roles And Responsibilities:

• Manage a team of techno-functional consultants and managers. Also, provide recommendations on the process to Darwinbox’s enterprise clients.
• Act as a techno-functional consultant and provide recommendations on process.
• Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own.
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
• Drive product adoption, increasing overall retention and achieving process success for customers.
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required.
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
• Identify prime targets for up-sell/cross-sell and engage the Sales team to execute on those opportunities.
• Share best practices with clients on how to achieve product success with Darwinbox.
• Identify risks proactively, mitigate and escalate as deemed appropriate.

Who are we looking for?

• 13+ years of experience in HR tech implementation, HR consulting, or HR roles.
• MBA/PGDM (preferably in HR) or relevant work experience after graduation.
• Understanding of HR or educational background in the same will be an added advantage.

Required Technical Competencies:

• HCM platform, understanding of Technology systems. HRMS system implementation and understanding would be preferred.
• Productivity tools like MS Word, and MS PowerPoint
• Ability to work with complex data-sets, validate data, and use tools like MS Excel
• Project management tools

You will thrive in this role and Darwinbox if you are:

• A hustler who can work in a fast-paced environment, stretch yourself, and go above and beyond the call of duty to learn, grow, and leave an impact
• Responsible and take complete ownership of projects assigned to you
• Curious and can learn things fast
• Analytical and can solve problems on-the-go
• Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation
• A team player who is dependable and helpful
• A people’s person who can communicate well, manage tough conversations, and get along with external and internal stakeholders across functions to get things done

Note:

• Please be aware of all forms of fraud.
• Always avoid job vacancies that charge fees during the recruitment process, because looking for work is actually an attempt to find and get paid, and not to be collected.
• byAcross always tries to help sort and filter published job vacancy information. However, it would be nice if it was accompanied by better insight from the Acrosser.

Tag: Employment, S2, Relationship, HRtech, Others,.

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