Work Opportunity at Zalora Indonesia in June 2022 - Loker Startup

Executive Customer Experience

Responsibilities:

• Extract, analyze, and monitor quantitative customer experience metrics from multiple data sources using various business intelligence tools
• Gather qualitative customer feedback via research methodologies like surveys, interviews, and usability tests
• Conduct market and competitor analysis on trends and opportunities in e-commerce
• Relay actionable insights to relevant stakeholders in engaging and digestible formats – whether with tools and systems, reports, dashboards, or presentations
• Collaborate with other departments in formulating strategies to improve customer satisfaction across the entire shopping journey
• The rally, lead, and coordinate project teams to implement the resulting process improvements or to build new tools or product features
• Interface with both commercial (Buying, Marketing) and technical (Operations, Web Design, Engineering)

Requirements:

• Bachelors’ or Masters’ degree from a reputable university
• At least 2 years of experience in consumer insights, data analysis, strategy/ consulting, or project management
• Analytical and critical thinking, excellent communication and presentation skills
• Skilled at managing multiple cross-functional projects at a time
• Experienced with leading diverse teams whose members are not under his/her direct supervision
• Strong background in Excel and PowerPoint
• Working knowledge on technical/analytical toolkits such as SQL, GA, Tableau

Interested? Apply this vacancy on: