Operations - Customer Operations Team Leader (Yogyakarta)
Description:
- Monitor Business Process Outsourcing (BPO) supervisors on floor and ensure the tasks meet the target and standards.
- Day-to-day agent performance review with Business Process Outsourcing (BPO) team leader and provide suggestions on improvement.
- Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
- Proactively resolve special cases by escalating to respective divisions accordingly.
- Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc.) is accordance with high accuracy and integrity.
Requirements:
- Candidate must have by minimum Diploma's degree from reputable university.
- Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.
- Candidate must have strong skills in communication, logical thinking, and problem-solving.
- Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
- Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.
![Career Opportunity at Tiket[dot]Com - January 2024](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhh5yXPrgOKdS16RWPoQDv6IR3Ww7_36m-FPOkDgjSYxka9fGdwuGFtDKZDjvWdaG98mb2M7E2Col_99Wq4DtH5YHV0x5nVKmLUg1w1cnJEjX6OVgg2T9XVSXwoNydlSfATvyj5K-ObeXSoqI1G5cL8fcw1IZHolGfmePc_MZQVSDk267DmXx1IIsif0kou/s72-c/tiket.jpg)
