Work Opportunity at Garena Indonesia in May 2022 - Loker Startup

Helpdesk Engineer

Job Description

• Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-users’ requirements
• Troubleshoot and resolve application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory, and liaise with vendors
• Manage IT infrastructure, system monitoring, and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled server backups

Job Requirements

• Diploma or degree in computer sciences, information technology or related discipline
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration
• Understanding of TCP/IP, IP addressing, and LAN Technology including switching and routing fundamentals
• Strong analytical and troubleshooting skills
• Competent at documenting standard/applications operating procedures
• Good interpersonal and communication skills to interact effectively at all levels
• Ability to cover after-office hours and weekend support if there are any infrastructure issues
• High-potential fresh graduates with no prior experience are welcome

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