Work Opportunity at Traveloka in February 2022 - Loker Startup

Fraud Investigation Executive

Responsibilities

• Monitoring daily transactions from possibility of Fraud attempt and coupon abuse
• Review and investigation Ad Hoc project
• Analyzing data to found suspicious pattern of Fraud behavior and coupon abuse
• Conduct detail investigation, collecting evidence and give recommendation of the Fraud attempt and or coupon abuse transactions
• Understand the end to end process and SOP of the product to identify unusual behavior on the process and transaction
• Handling for escalation case from related stakeholder
• Be the ears on the ground on the new and upcoming fraud trend
• Handling for customer complain related to Fraud issue and give comprehensive solution and recommendation

Qualifications

• 1-2 years' experience as Fraud Analyst or similar role
• Ability to multitask, prioritize, maintain flexibility in a fast paced environment
• Good communication, both written and verbally in English to be able communicate with customer and related stakeholder
• Investigative and problem solving skills in order to handle customer complain
• Strong analytical thinking and detail oriented

Interested? Apply this vacancy on: