Work Opportunity at Gojek in February 2022 - Loker Startup

Customer Growth Strategy, GoFood

What You Will Do

• Lead GoFood’s customer growth initiatives, strategies, and implementation, with primary focus on customer lifecycle management - creating customer pathway from the moment user joins to maturity
• Work closely with the Research and Intelligence team to conduct deeper data analysis and prioritization
• Collaborate with Region, Consumer Platform, Marketing, and Transport teams in the development and implementation of initiatives and strategies
• Prepare routine reports of key customer metrics analysis as a basis of rationale and recommendations to upper management, including CxOs of Gojek and GoTo Group
• Conduct competitive benchmarking and analysis with local and international counterparts

What You Will Need

• At least 4 years of experience in a strategy or project management role at a tech or consulting company
• Strong critical thinking, coordination, and stakeholder management skills to drive analysis and cross-collaborations independently
• High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
• Understanding SQL is mandatory to bring insights into end-to-end customer lifecycle & performance analysis. Also, strong proficiency in Microsoft Excel and PowerPoint would be a good plus

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