Work Opportunity at Shopee in January 2022 - Loker Startup

Customer Operations - Quality Assurance Team Lead (based in Yogyakarta)

Deskripsi Pekerjaan:

• Monitor and analyse the development of all agents’ performance as well as the Quality Assurance (QA) specialists
• Verifying agent’s service quality to make sure they are aligned with the company standards
• Provide insights or recommendations for improvement on service quality and monitoring the process
• Create a report summary of the achievement of the quality improvement
• Create and monitor work programs for agent’s improvement

Persyaratan:

• Min. Bachelor's Degree from any major
• Min. 4 years experience in Contact Center
• Experienced as Supervisor for QA/Support/Ops in the Customer Service area
• Can work well in a fast-paced environment
• Strong leadership and problem-solving skills
• Good understanding of QA job scope and sampling methodology
• Understand basic data analysis

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